Refund and Returns Policy

1. Exchange and Return Policy: Shinestore offers refunds or money-back guarantees for eligible products.

2. Exchange Eligibility: Products purchased from our website can be exchanged within 7 days only if:

   • The exchange request is made within the specified time frame.
   • The item(s) is faulty, damaged, or defective at the time of delivery.
   • The received product(s) differs from the original order.
   • Any component is missing from the package, such as price tags, labels, or original packing.

   Claims in these cases must be made within 7 days of the order date.

   Please email pictures of the defective item to help@shinestore.com or contact us within 7 days of delivery to raise a dispute. Shinestore will handle each dispute on an individual basis to ensure fairness.

   Upon receiving the item, our team will review it for damage. Once the dispute is resolved fairly, we will issue a replacement of equal value for the item on the invoice and ship it to the buyer’s address.

3. Customer Responsibility for Shipping Costs: Customers are responsible for all shipping and handling costs associated with exchanges.

4. Returnable Items: Discounted items can be returned or exchanged.

5. Stitched Items: Unstitched articles that have been stitched will not be eligible for exchange or return.

6. Exclusive Fabrics: Certain fabric lines, once purchased, can be returned or exchanged.

Order Cancellation and Refund Policy

1. Refund and Money-Back Guarantee: Shinestore offers a refund or money-back guarantee for eligible items. Refund requests must be made within 15 days of purchase, and items must be unworn and unwashed.

   Shinestore may cancel orders for reasons such as out-of-stock items, quality check failures, technical issues, or payment declines.

   We do not store credit card details nor share customer information with third parties.

Shinestore Product Disclaimer

1. Shinestore ensures product images and descriptions are as accurate as possible. However, minor differences may occur between images on the website and the actual product due to extra embellishments used in photoshoots.

   Note that colors in images may vary slightly from the actual item due to lighting, display settings, or print quality.

2. All product details are provided on our website. Customers are encouraged to review the product description carefully before placing an order.